100-DAY TRIAL & RETURNS

Returns & Exchanges

We want you to travel with confidence. If your Monos purchase isn’t the perfect fit, we make returns and exchanges simple and straightforward.

LUGGAGE

100-Day Trial

Test your suitcase indoors for up to 100 days. If it doesn’t suit your needs, return it in brand-new condition with all original packaging intact.

BAGS & ACCESSORIES

30-Day Policy

Bags, apparel, and accessories can be returned within 30 days of delivery. Items must be unused, unwashed, and in original packaging.

EXCHANGES

Easy Exchanges

Looking for a different size or color? Process an exchange online to receive store credit or select an alternate item seamlessly.

Start a Return or Exchange

Enter your order details below to access our self-service returns portal.

How It Works

1

Request Online

Enter your order details in our return portal, select the item(s) you wish to return, and upload required verification photos.

2

Pack & Label

Print your prepaid return shipping label and package your item in its original box with all protective covers included.

3

Drop Off & Refund

Drop off the package at your local carrier location. Once inspected at our warehouse, your refund will be processed minus the $25 shipping fee.

Important Return Guidelines

  • A standard $25 return shipping fee is deducted from the total refund amount for each returned item.
  • Items must be in brand new, unused condition with all original packaging, tags, and dust bags intact.
  • Suitcases used in transit or showing exterior road wear are not eligible for return under the 100-day trial.
  • Luggage Tags, Kiyo UVC Water Bottles, and Alphabet Stickers are Final Sale and cannot be returned or exchanged.
  • Gift returns: Currently, gift recipients must connect with the original purchaser to initiate a return or exchange request.